Therapist Availability & Clinic Hours
At Transformation Counselling, we know that life doesn’t only happen Monday to Friday. That’s why we offer compassionate, accessible therapy services 365 days a year, from 9:00 AM to 9:00 PM, seven days a week. Our commitment is to be here when you need us, whether that’s weekday mornings, evening check-ins, or weekend support.
Our Clinic Hours
Our clinic is open daily from 9:00 AM to 9:00 PM, including holidays.
Within these hours, each therapist sets their own schedule. For example:
Some therapists offer daytime sessions only (e.g., Mondays and Tuesdays, 9 AM–5 PM)
Others are available evenings and weekends
A few may offer flexible hours throughout the week
This means availability varies from therapist to therapist, and the best way to find your ideal time is by checking their real-time schedule on JaneApp.
How to Check Your Therapist’s Availability
Click “Book a Session” on any therapist’s profile to view their JaneApp calendar. There, you’ll see all the time slots they’ve made available to their clients that week.
If you don’t see a time that works, feel free to reach out to your therapist directly. They may be open to scheduling outside their regular hours, if possible.
In-Person & Online Therapy Appointments
Every therapist on our team offers either:
Online-only sessions
In-person-only appointments
Or a mix of both
For example, a therapist might see clients in person on Mondays and Wednesdays, and work online Tuesdays, Thursdays, and Fridays. Others may alternate weeks or days.
When booking on JaneApp:
1. Click on the therapist you would like to book in with.
2. Select the type of service you want (online or in-person)
3. View their calendar to see exactly when that service is offered.
You may notice that some days are marked as “booked”, this usually means the service type isn’t offered on that day, not necessarily that the therapist is fully booked.
Admin Support Hours
Our admin team is here to help, gently and efficiently, with any questions about appointments, bookings, or general inquiries.
Admin hours: Monday to Friday, 9:00 AM to 5:00 PM
Holidays: Closed
Response time: Same-day replies for most requests; within 1 business day for others
There may be occasional delays during holidays, periods of high volume, or due to illness and vacation. If your request involves input from another team member (e.g., your therapist or our billing manager), response times may take a little longer, but we’ll always keep you in the loop.
Billing & Urgent Concerns
If your matter is urgent or involves billing, we want to make sure you're supported.
Reach out to our Executive Director directly:
📧 Email: tyler@transformationcounselling.com
📞 Phone: (519) 954-4900 x 101
🕘 Availability: Tyler is typically available 9 AM to 9 PM, every day of the week to ensure our clients always have a clear path to support when they need it most.
You're in Good Hands
Whether you’re looking for weekly support, a flexible schedule, or help navigating life’s surprises, our team is here. Every therapist at Transformation Counselling is committed to meeting you with compassion, clarity, and care.
If you have any questions about schedules or want help getting matched with a therapist who fits your needs and lifestyle, reach out to us or explore our team page to get started.
Let’s find the time that works best for you.